What hardware do I need for digital signage?

At minimum, you need a display screen (TV, monitor, or commercial display) and a media player to run the content. The media player can be our dedicated mediaPLAYER, or you can use existing computers, Android devices, or other compatible hardware. For simple implementations, a standard TV with an HDMI port and a small media player is sufficient to get started. Our software runs on any device that supports Chrome browsers, making it extremely versatile for various hardware configurations.

What are the software requirements for SignStudio and SignPlayer?

Our software requirements are intentionally minimal to ensure accessibility:

• SignStudio: Any computer with any operating system running a commonly supported Chrome web browser
• SignPlayer: Any computer with any operating system running a commonly supported Chrome web browser

This cross-platform compatibility means you can use Windows, Mac, Linux, Chrome OS, or virtually any modern operating system.

Does the SignPlayer run on TVs?

Yes, if your TV, Chrome box, or any device supports Chrome browsers, it will also support our SignPlayer. Many smart TVs and devices like Chromecast, Android TV boxes, and other smart TV platforms can run our player. Some devices also support our WatchDog which runs in the background for extra system monitoring and reliability.

Can digital signage work without internet?

Yes, our SignPlayer will cache all content locally, so once content is downloaded, internet connectivity is not required for playback. This ensures your displays continue working even if internet connectivity is interrupted. However, an internet connection is needed initially to set up the system and whenever you want to push new content updates to your screens. This makes our solution ideal for locations with unreliable internet connections.

What types of displays work best for digital signage?

The best display depends on your specific use case:

• Commercial-grade displays: Recommended for 24/7 operation, high-traffic areas, or outdoor use
• Consumer TVs: Suitable for limited daily use (8-12 hours) in indoor environments
• LED walls: Ideal for large-format displays visible from a distance
• Touch screens: Necessary for interactive applications
• Outdoor displays: Specially designed with weatherproofing and high brightness for outdoor visibility

Consider factors like brightness (measured in nits), resolution, viewing angle, and durability when selecting displays for your specific environment.

How many screens can I manage with your system?

Our platform scales from a single screen to thousands of displays across multiple locations:

• FREE plan: Manage up to 3 screens at no cost
• Plus edition: Manage any number of screens with a per-screen monthly fee
• Enterprise edition: Manage unlimited screens with advanced features and volume pricing
• mediaSERVER: Self-hosted solution for managing any number of screens on your own infrastructure

The system architecture is designed to scale efficiently, with features like screen grouping and content targeting to simplify management of large networks.

Is my information and content secure?

Yes, MediaSignage is powered by RSA/SSL encryption with multiple levels of authentication for user access. All media is accessible using public/private keys, allowing for the highest level of access restrictions for your private data. Our application is SSL signed and approved, ensuring secure transmission of your content and account information. We implement industry-standard security practices to protect your data and content.

How much does digital signage cost to implement?

Digital signage can be implemented at various price points depending on your needs. With our free SignageStudio software, you can start with minimal investment using existing screens and computers. For dedicated solutions, our mediaPLAYER offers an affordable entry point at under $100 per screen, while enterprise solutions with advanced features may require more investment. The total cost typically includes hardware (displays and media players), software (content management system), and potentially content creation services.

Is MediaSignage really free?

Yes, the mediaCLOUD is genuinely FREE for managing up to 3 screens with no hidden costs or time limitations. This isn't a trial - it's a fully functional free tier that you can use indefinitely. For users needing more capacity or advanced features, we offer Plus and Enterprise editions with transparent per-screen monthly pricing. You can check the pricing wizard inside SignStudio to find the plan that's right for you.

How many screens can I add for FREE?

With the FREE plan, you can manage up to 3 screens at no cost. This includes all core features of our platform, making it perfect for small businesses, single locations, or those just getting started with digital signage. The Plus and Enterprise editions allow you to use any number of screens with a pay-for-what-you-use pricing model.

Can I cancel at any time?

Yes, with MediaSignage you have no obligations, no contracts, and no hidden commitments. You can upgrade, downgrade, or cancel your subscription at any time. For paid plans, billing is month-to-month with no long-term commitment required. This flexibility allows you to scale your digital signage network according to your current needs.

Why are the MediaSignage prices so low?

Our solution is designed to provide affordable digital signage software as a service. MediaSignage was created to democratize digital signage technology, making it accessible to businesses of all sizes. We profit by volume, offering a tool that anyone can use without prohibitive costs. This approach has made us the world's most popular digital signage platform, with thousands of users worldwide.

How much storage can I use on your servers for my content?

Storage limits vary by plan:

• FREE mediaCLOUD: 1 GB storage limit
• Plus edition: 3 GB storage limit
• Enterprise edition: 25 GB storage limit per single account

Enterprise users can have unlimited sub-users (sub-accounts), effectively providing unlimited cloud storage. For most users, these storage limits are more than sufficient for typical digital signage content needs.

What's included in the different pricing tiers?

Our pricing tiers are designed to accommodate different needs and scales:

• FREE: Up to 3 screens, 1 GB storage, core features, no time limit
• Plus: Unlimited screens (pay per screen), 3 GB storage, advanced scheduling, priority support
• Enterprise: Unlimited screens (volume discounts), 25 GB storage per account, advanced features, premium support, user management
• mediaSERVER: One-time purchase, self-hosted solution, unlimited screens (with appropriate licenses), complete control over your infrastructure

All plans include our core content creation tools, scheduling capabilities, and remote management features.

How difficult is it to create content for digital signage?

Creating content with our SignageStudio is designed to be simple, even for users with no technical or design experience. The platform includes hundreds of pre-made templates and a drag-and-drop interface. You can easily incorporate images, videos, text, RSS feeds, weather widgets, and more. For those wanting more customization, the system also supports HTML5 content and custom applications. Our intuitive interface makes it easy to create professional-looking content without specialized design skills.

What file formats are supported for digital signage content?

Our platform supports a wide range of file formats:

• Images: JPG, PNG, GIF, BMP, SVG
• Video: MP4, MOV, AVI, WMV, WebM
• Audio: MP3, WAV, AAC
• Documents: PDF
• Web content: HTML5, URLs, iFrames
• Feeds: RSS, XML, JSON

This broad format support ensures compatibility with virtually any content you might want to display.

Can I schedule different content for different times of day?

Yes, our platform offers powerful scheduling capabilities that allow you to:

• Schedule content by time of day (e.g., breakfast menu in morning, dinner menu in evening)
• Set different content for different days of the week
• Create special schedules for holidays or events
• Set content to expire automatically after a certain date
• Create recurring schedules (daily, weekly, monthly)
• Override scheduled content with emergency messages when needed

These scheduling features ensure your content is always relevant to your audience at any given time.

Can I display social media feeds on my digital signage?

Yes, our platform allows you to integrate social media feeds from platforms like Twitter, Instagram, Facebook, and more. You can display curated content from your own accounts or show filtered content based on hashtags or keywords. Importantly, you maintain control over what appears on your screens through moderation features that let you approve content before it's displayed, ensuring only appropriate content is shown.

How do I update content on my screens?

Updating content is simple with our web-based SignageStudio:

1. Log in to your account from any internet-connected device
2. Edit existing content or create new content
3. Save your changes
4. Publish to your selected screens

Changes can be pushed immediately or scheduled for future deployment. The system handles all the technical aspects of distributing your content to the appropriate screens, regardless of their location.

Can I display different content on different screens?

Yes, our platform allows for complete flexibility in content targeting. You can:

• Group screens by location, department, or purpose
• Assign specific content to individual screens
• Create screen-specific layouts and templates
• Deploy global content to all screens while maintaining local customization
• Set location-specific information for each screen

This targeting capability ensures relevant content appears on the right screens at the right time.

What are the copyright restrictions and regulations?

It is your responsibility to ensure you follow your country's copyright laws. MediaSignage Inc. will not be responsible for any copyright infringements associated with your account. Be sure you receive full written approval for media and content used in your signage presentation. MediaSignage Inc. will remove content which was brought to our attention as a violator of any copyright laws. We recommend using properly licensed content, creating original content, or utilizing royalty-free resources for your digital signage.

How long does it take to implement digital signage?

Implementation time varies based on the scale and complexity of your project:

• Basic setup (1-3 screens): Can be operational within hours using existing hardware
• Mid-size implementation (5-20 screens): Typically 1-2 weeks including hardware procurement
• Enterprise deployment (50+ screens): Usually 4-8 weeks for full rollout across multiple locations

Our platform is designed for quick deployment, with the software setup taking just minutes. The majority of implementation time is typically spent on hardware installation, network configuration, and content creation.

Do you offer installation services?

Yes, we offer professional installation services through our network of certified partners. These services can include:

• Site surveys and network assessment
• Hardware procurement and installation
• Software setup and configuration
• Content creation and initial deployment
• Staff training and knowledge transfer

Installation services are quoted based on project requirements. For details and pricing, please contact our sales team.

What kind of support do you offer?

We offer multiple support channels to ensure you get the help you need:

• Documentation: Comprehensive knowledge base and user guides
• Video tutorials: Step-by-step visual instructions for common tasks
• Email support: Available to all users, including FREE plan users
• Live chat: Real-time assistance during business hours
• Phone support: Available for Plus and Enterprise customers
• Forum: Community-based support and knowledge sharing

Support response times vary by plan, with priority support for paid subscribers.

Do you ship worldwide?

Yes, we ship both the mediaSERVER and hardware products worldwide, normally within 2 business days. International shipping times and costs vary by destination. For cloud-based services, there are no shipping requirements as everything is delivered digitally.

How do I get started with digital signage?

Getting started is simple:

1. Create a free account at galaxy.signage.me
2. Log in to SignageStudio and explore the interface
3. Create your first presentation using templates or from scratch
4. Set up your player on your display device
5. Connect your player to your account
6. Publish your content to your screen

Our step-by-step guides and video tutorials will walk you through each stage of the process. You can be up and running with your first screen in less than an hour.

Can I try before I buy?

Absolutely! Our FREE plan allows you to use the full system with up to 3 screens indefinitely. This gives you the opportunity to thoroughly test the platform with your actual content and hardware before committing to a paid plan. There's no time limit on the free plan, and no credit card is required to get started.

What if I need help with content creation?

We offer several resources for content creation:

• Templates: Hundreds of pre-designed templates you can customize
• Smart Components: Ready-to-use widgets for weather, news, social media, etc.
• Tutorial videos: Step-by-step guides for creating effective content
• Partner network: Professional design services through our certified partners

For enterprise customers, we can also provide custom content creation services or connect you with specialized digital signage content agencies in our partner network.

Can digital signage be interactive?

Yes, our platform fully supports interactive digital signage through touchscreen capabilities. You can create interactive experiences such as:

• Wayfinding and directory applications
• Product catalogs and information kiosks
• Self-service ordering systems
• Interactive games and quizzes
• Customer feedback forms
• Multi-level menu navigation

Our mediaTOUCH solution provides specialized tools for creating engaging interactive experiences without requiring programming skills.

Can I integrate digital signage with other systems?

Yes, our platform offers various integration capabilities:

• API access: Connect with your existing systems
• Data integration: Display real-time data from databases or external sources
• CMS integration: Pull content from your website or content management system
• Calendar integration: Display events from Google Calendar, Outlook, etc.
• Social media integration: Show feeds from various social platforms
• Custom development: Create specialized integrations for unique requirements

For enterprise customers, we offer custom integration services to connect with specific business systems.

Can I measure the effectiveness of my digital signage?

Yes, our platform includes analytics and reporting features to help you measure effectiveness:

• Playback reports: Verify content is playing as scheduled
• Screen uptime monitoring: Track system reliability
• Content performance: See which content is displayed most frequently
• Interactive analytics: Measure engagement with touchscreen content
• Custom reporting: Create reports tailored to your specific KPIs

For advanced analytics, our system can integrate with camera-based audience measurement systems or mobile interaction tracking.

What is RemoteTouch technology?

RemoteTouch is our innovative technology that allows users to interact with digital signage screens using their mobile devices. This enables touchless interaction with your displays, which is particularly valuable in environments where hygiene is a concern or where screens are positioned behind windows or in hard-to-reach locations. Users simply scan a QR code to connect their phone, which then functions as a remote control for the screen.

Can digital signage work with Internet of Things (IoT) devices?

Yes, our platform supports integration with various IoT devices and sensors:

• Environmental sensors: Display temperature, humidity, air quality data
• Occupancy sensors: Show room availability or capacity information
• RFID/NFC readers: Trigger personalized content based on tag detection
• Beacons: Interact with nearby mobile devices
• Smart building systems: Connect with building automation platforms

These integrations enable context-aware digital signage that responds to environmental conditions or user presence.

What is the difference between cloud-based and on-premise digital signage?

The key differences between our cloud-based (mediaCLOUD) and on-premise (mediaSERVER) solutions are:

• mediaCLOUD: Hosted on our servers, subscription-based pricing, automatic updates, accessible from anywhere, minimal IT requirements
• mediaSERVER: Hosted on your infrastructure, one-time purchase with optional support fees, complete control over your environment, can operate in closed networks, higher initial investment but potentially lower long-term costs

Both solutions offer the same core functionality and user experience. The best choice depends on your specific requirements for control, security, and IT infrastructure.